Key Contacts

Sean Fayle

Sean started his insurance career in 1994 and has been specifically involved in Legal Expenses since 1997. Over a long career specialising in legal expenses, he has worked as an underwriter, sales executive and relationship manager.

His experience of underwriting a variety of commercial and personal, stand alone and schemes accounts means that our customers have the benefit of his broad knowledge.

As a relationship manager, Sean has a strong focus on customer service and a desire to get the best outcomes for our clients and works closely with our business partners to achieve this.

Sean’s extensive knowledge of the legal expenses market helps to support Temple Legal Protection as a market leader for BTE & ATE insurance.

Sarah Steer

Sarah joined the insurance industry in 2013 as an account executive for a national insurance broker, and has over 10 years’ experience in the account management and development area.

While developing extensive knowledge of working with customers, from large corporates, associations and affinity groups, to personal lines and high net worth customers, Sarah had the opportunity to grow deep relationships with underwriters across a number of insurance providers.

Sarah takes great job satisfaction in building strong relationships with clients and business partners and has experience of working with a wide range of insurance products, in the personal lines and commercial sectors.

Joining Temple Legal Protection as a Legal Expenses Development Manager, helping Temple’s ethos of providing a high level of customer service, Sarah provides support internally and externally, assisting with on-boarding and policy distribution, through to external visits and account reviews. Sarah’s aim is to ease the process from the beginning and throughout the insurance journey.

Lisa Fricker

Lisa has many years’ experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, and a great insight into the inner workings of a legal firm due to her vast experience as an auditor. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties. 

Lisa joined Temple in 2017 as the Solicitor Services Manager to manage the internal and external review process, as well as overseeing our BTE panel arrangements. 

In 2022, Lisa was promoted to Head of Solicitor Services & Quality Assurance to further cement her senior position within the company and to continue to drive our quality control procedures throughout the business forwards as the company grows. She further acquired the responsibility of managing our Underwriting Support Team to help drive our continued development plan for aspiring Underwriters. 

Lisa is focused on ensuring that the quality of service provided by Temple remains at the highest standard. 

As well as her main responsibilities, Lisa oversees our charitable endeavours and is the company Mental Health First Aider, taking an active role in ensuring the Health & Wellbeing of our staff. 

Tracey Benn

Tracey joined Temple in 2014, with experience of the claims industry within a credit hire company.

She has many years of customer service within the motor and credit hire industry, in which she has dealt with contracts, new business and motor claims.

Tracey understands the importance of providing excellent customer service and supports the claims department in providing a swift and efficient service for our coverholders.

She is aiming to study for a CILEx qualification in the near future which will further enhance Tracey’s ability to support our customer’s requirements.