Our People

Laurence Pipkin

Laurence started at Temple Legal Protection in 2006 where he was IT Manager until 2017, when promotion to Operations Director saw him join the board of the company. This was followed in June 2019 with his appointment as Managing Director to succeed Chris Wait, the founding MD. Following in those footsteps was a challenge relished by Laurence, and one with the full support of Chris, who became Chairman of the board of directors.

Laurence’s hands-on experience at the heart of the business running the IT systems over many years and his proven expertise in a fast-moving ATE/litigation insurance market has contributed to the respected position in the market place Temple now occupies.

Resting on laurels is not Laurence’s style. His passion and determination to provide market-leading legal expenses insurance products and a total commitment to customer service for partner law firms and brokers put him in the ideal position to lead the business.

Prominent litigators, contemporaries and colleagues speak of Laurence’s sound commercial judgement, technical excellence and agility in product development – all backed by a commitment to robust underwriting principles. This has led to Temple building long-term commercial relationships with leading law firms in the commercial litigation, clinical negligence and personal injury sectors.

Laurence is a Chartered Insurance Underwriting Agent, and associate member of the Chartered Insurance Institute.

Joanne Lane

Joanne joined Temple in 2000 after achieving a law degree at Birmingham and Diploma in Legal Practice at Nottingham Law School. Whilst working at Temple she has continued her academic qualifications achieving a distinction in the CII Diploma in Insurance.

Her experience of underwriting a variety of litigation risks and dealing with claims means that our customers have the benefit of her broad knowledge of the application of insurance principles.

She has played a key role in developing Temple’s delegated authority schemes to provide our customers with maximum flexibility and authority to meet their clients’ needs.

She complements this customer focus with a responsibility to maintain our business relationship with our insurance provider.

Matthew Best Cert CII

Matt has an insurance background and joined Temple in 2011 having worked for 4 years in a leading insurance company where he was dealing with personal injury work. Matthew was promoted to Underwriting Manager and subsequently Senior Underwriting Manager taking on overall responsibility for Temple’s personal injury and clinical negligence underwriting department.

In 2022 Matt joined the board of directors as Director of ATE Partnerships. Matthew has cultivated fantastic relationships with our business partners for many years. His ability to build a clear understanding of their requirements and more importantly what is required to fulfil such requirements means he is ideally placed to support the strategic direction of the company.

Matt remains the head of the personal injury and clinical negligence department and is committed to all Temple’s business partners in order to deliver the highest level of service they expect. He is also responsible in making sure that Temple’s ATE and disbursement funding products remain competitive, but most importantly that they are fit for purpose for solicitors and their clients.

Matthew Pascall

Matthew was called to the Bar in 1984 and joined Guildford Chambers two years later. Spending more than 30 years in practice there, he was listed as a Legal 500 Tier One barrister.

He joined the commercial team at Temple Legal Protection as Senior Underwriting Manager in 2017.

Matthew was appointed to Temple’s Board in December 2022 as Legal Director and Head of Commercial.

His knowledge of the commercial legal sector and litigation practice is invaluable to the business and our clients, providing specialist experience to lead the commercial litigation insurance team.

David Pipkin

David was Director of Temple’s Underwriting Division for 14 years during which time he supported Temple’s coverholders with his exceptional knowledge, expert guidance and friendly countenance.

He is now a Non-Executive member of the board supporting the strategic direction of the company and attending key events and meetings with our customers.

David has spent over 40 years as a Legal Executive specialising in personal injury litigation. Initially, he was a claimant litigator pursuing leading industrial accident and disease cases.

As an Associate at Davies Arnold Cooper for over a decade he managed a team of lawyers and acted for defendants in personal injury and general insurance litigation. In this role, he became involved in the early development of the ATE market, assisting the ABI in their involvement in the Court of Appeal test cases such as Callery v Gray.

As the London representative for FOIL he was involved in the liability insurers’ approach to ATE and worked with the government and judiciary in several key consultations. He was a member of the CILEX National Council for over 15 years and was CILEX President in 1995/6.

Sona Whyte

Sona, who is a Fellow of The Institute of Chartered Accountants in England and Wales, joined Temple in 2008 after 21 years of carrying client responsibility in practice. She worked with commercial businesses, City of London livery companies, charities and pension funds. As well as these organisations, she provided Temple with audit, budgeting, cash flow, management information and accountancy services.  She, therefore, has a sound knowledge of the business environment in which Temple operates.

Her wide knowledge and experience means that she is a key contributor to Temple’s commitment to ensure that our customers receive timely and meaningful data to assist them with their own internal financial procedures.

Matthew Pascall

Matthew was called to the Bar in 1984 and joined Guildford Chambers two years later. Spending more than 30 years in practice there, he was listed as a Legal 500 Tier One barrister.

He joined the commercial team at Temple Legal Protection as Senior Underwriting Manager in 2017.

Matthew was appointed to Temple’s Board in December 2022 as Legal Director and Head of Commercial.

His knowledge of the commercial legal sector and litigation practice is invaluable to the business and our clients, providing specialist experience to lead the commercial litigation insurance team.

Amy Edgington

Amy has been with Temple since 2001 and is a founding member of the TOPS team. She supported developers in producing the straightforward TOPS quote/policy process you see today and continues to assist with its evolution.

She provides underwriting support for the Commercial ATE team. She also manages our underwriting assistants.

Amy is committed to providing the highest levels of service for Temple’s customers and her role includes the swift and efficient creation of quotes, issuance of policies and fielding of enquiries.

She is currently studying the CILEX exams to develop her knowledge of the legal system.’

Tadgh Kelly

Having completed internships at the European Commission in Brussels and the World Trade Organisation in Geneva, Tadgh went on to qualify as a practising solicitor in 2008.

Tadgh spent more than 18 years in private legal practice with Pearts Solicitors, Dublin where he was primarily involved in property disputes, personal injury, medical negligence, judicial review, high value commercial residential property transactions, and trust and probate planning.

Tadgh joined Temple Legal Protection Ireland as Senior Underwriting Manager in 2024 to head up Temple Legal Protection’s expansion into the Irish and European markets.

His knowledge of the commercial legal sector and litigation practice is invaluable to the business and our clients in Ireland, providing specialist local knowledge and experience to our solicitor clients.

Andy Lyalle

Andy has worn many hats in the legal services sector for nearly thirty years and is our Senior Business Development Manager. Based in our Bristol office but working nationwide, Andy enjoys meeting existing and potential clients ready to discuss our ATE insurance and disbursement funding products.

He will listen to your requirements and work with you and liaise with our team to ensure we add value to your business – develop opportunities, overcoming obstacles and steering you in the right direction are Andy’s stock-in-trade.

Working predominantly in the Commercial Dispute Resolution team, Andy is also pleased to talk to you about our BTE Employment Protection Schemes plus our personal injury and clinical negligence ATE Insurance and disbursement funding products.

Jamela Collins

Jamela qualified as a Solicitor specialising in litigation. She has extensive experience specialising in commercial, construction, inheritance and insolvency claims.  She has also worked at RSA as a Team Leader.

Jamela has joined the commercial team as a Senior Underwriter in 2023 and is very much looking forward to using her litigation and insurance experience to support Temple’s customers with market leading products and services.

Sukhbir Kaur

Sukhbir has an LLB honours degree in Law, she also completed the Legal Practice Course obtaining a Commendation.

She qualified as a Solicitor in 2020, she has worked in the personal injury sector for over a decade.

She joined the Commercial team at Temple Legal Protection as an Underwriter, in 2023.

Prior to joining Temple, Sukhbir worked in the Serious Injury team doing multi track work at a leading Law firm, dealing with injuries arising from road traffic accidents, accidents in the work place and public.

Her background has led her to have an interest in risk insurance.

Matthew Best Cert CII

Matt has an insurance background and joined Temple in 2011 having worked for 4 years in a leading insurance company where he was dealing with personal injury work. Matthew was promoted to Underwriting Manager and subsequently Senior Underwriting Manager taking on overall responsibility for Temple’s personal injury and clinical negligence underwriting department.

In 2022 Matt joined the board of directors as Director of ATE Partnerships. Matthew has cultivated fantastic relationships with our business partners for many years. His ability to build a clear understanding of their requirements and more importantly what is required to fulfil such requirements means he is ideally placed to support the strategic direction of the company.

Matt remains the head of the personal injury and clinical negligence department and is committed to all Temple’s business partners in order to deliver the highest level of service they expect. He is also responsible in making sure that Temple’s ATE and disbursement funding products remain competitive, but most importantly that they are fit for purpose for solicitors and their clients.

John Durbin

John joined Temple in 2022 and brings with him over 19 years’ experience in the legal expenses industry, with 17 of these specifically relating to ATE insurance.

As Senior Business Development Manager, John’s role has him covering the breadth of the UK, meeting with Temple’s existing business partners as well as establishing new business relationships. Whilst his primary focus is growing and developing our clinical negligence and personal injury offerings, which can include disbursement funding, he is also very able to discuss Temple’s commercial and BTE products.

John is well known in the industry for making business partners feel at ease when they meet. He prides himself on understanding customers’ needs and being able to work collaboratively, which frequently results in established working relationships for many years.

Tadgh Kelly

Having completed internships at the European Commission in Brussels and the World Trade Organisation in Geneva, Tadgh went on to qualify as a practising solicitor in 2008.

Tadgh spent more than 18 years in private legal practice with Pearts Solicitors, Dublin where he was primarily involved in property disputes, personal injury, medical negligence, judicial review, high value commercial residential property transactions, and trust and probate planning.

Tadgh joined Temple Legal Protection Ireland as Senior Underwriting Manager in 2024 to head up Temple Legal Protection’s expansion into the Irish and European markets.

His knowledge of the commercial legal sector and litigation practice is invaluable to the business and our clients in Ireland, providing specialist local knowledge and experience to our solicitor clients.

David Stoker, LL.B (Hons)

David joined Temple in 2015 having previously been an underwriter for another ATE insurance provider for nearly 9 years dealing with all aspects of personal injury work.

David’s experience allows him to undertake a key role in Temple’s ATE insurance personal injury and clinical negligence teams. He also participates in the assessments of delegated schemes that Temple provide with the objective of helping our customers make the most of the products and services Temple has to offer.

David has a LLB honours degree in law and also completed the Legal Practice Course at Guildford College of Law obtaining a commendation. He has worked as a personal injury case handler for 2 firms of solicitors post-graduation before moving into LEI.

Peter Cornish

Peter has spent 40 years as a Personal Injury Lawyer specialising in all types of Personal Injury and Clinical Negligence litigation. He has worked solely as a claimant litigator pursuing industrial accidents, asbestos disease cases and a mixture of clinical negligence cases.

He has been involved in numerous multi-track cases and has won compensation for his clients in excess of 10 million pounds. Peter specialised in industrial accidents in the workplace for a number of years whilst working with Evill and Coleman, Seifert Sedley Williams and Lawfords, building up a reputation as someone who ensures the client always comes first.

He went onto to manage his own Legal Services company whilst a Consultant with Scott-Moncrieff, Harbour and Sinclair and more recently Amwells solicitors.

Peter has been successfully running his business for 15 years and joined Temple as a Senior Underwriter in 2017.

As a Senior Underwriter within the Personal Injury and Clinical Negligence team Peter is responsible for assessing risks along with the day to day enquiries relating to existing policies.

He is also available to help with any underwriting questions to ensure customers are getting the best out of their ATE and funding products.

Lisa Fricker

Lisa has many years’ experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, and a great insight into the inner workings of a legal firm due to her vast experience as an auditor. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties. 

Lisa joined Temple in 2017 as the Solicitor Services Manager to manage the internal and external review process, as well as overseeing our BTE panel arrangements. 

In 2022, Lisa was promoted to Head of Solicitor Services & Quality Assurance to further cement her senior position within the company and to continue to drive our quality control procedures throughout the business forwards as the company grows. She further acquired the responsibility of managing our Underwriting Support Team to help drive our continued development plan for aspiring Underwriters. 

Lisa is focused on ensuring that the quality of service provided by Temple remains at the highest standard. 

As well as her main responsibilities, Lisa oversees our charitable endeavours and is the company Mental Health First Aider, taking an active role in ensuring the Health & Wellbeing of our staff. 

Mandy Dimmer

Mandy joined Temple in 2014 as Senior Underwriting Assistant within the Underwriting Support Team and has recently been promoted to Assistant Underwriting Support Manager.

Mandy’s role is to provide support to the Personal Injury and Clinical Negligence team by issuing quotations, policies and endorsements, organising and attending external reviews, and contributing to the smooth running of the team. In addition Mandy also assists with the day to day administration in respect of Temple Funding.

She brings with her nine years of experience with a previous ATE provider. Mandy has recently gained her Certificate in Insurance and is now Cert CII.

Morag Lewis

Morag has a legal background and joined Temple in 2022 after working for over three years at a Surrey law firm, where she assisted with personal injury and clinical negligence cases, along with some dispute resolution matters.

Her experience equips her to contribute effectively to Temple’s ATE insurance personal injury and clinical negligence teams.

As an Advanced Paralegal (MCILEX), Morag is now preparing to take her insurance exams, which will enable her to further develop her skills within the company and continue delivering excellent service to Temple’s customers.

Oliver White

Oliver is an Underwriter who joined Temple in 2022 as an Underwriting Support Assistant. He became a Trainee Underwriter in September 2023 and completed his training in August 2024. Oliver holds an LLB in Law from the University of Exeter, having graduated in 2020. His legal background equips him with a strong understanding of the legal issues relevant to cases referred to Temple, enabling him to make efficient and accurate underwriting decisions.

Oliver works across both the Clinical Negligence & Personal Injury and Commercial teams, reviewing referred cases and determining coverage. He also manages delegated authority schemes, acting as the primary point of contact for these firms and ensuring that Temple continues to meet their ATE insurance needs.

In 2024, Oliver took leadership of the Northern Ireland project, taking on full responsibility for its management and direction.

Shelley Carrick-Forrester

Shelley joined Temple in 2022 just after finishing her Graduate Diploma in Law, which converted her teaching qualification into a law degree.

Initially joining Temple as an Underwriting Support Assistant, Shelley has now progressed to Trainee Underwriter.

Having worked as a medical secretary, before deciding to study law, Shelley has a sound background for working in the area of clinical negligence and personal injury.

She is focused on delivering great customer service with good communication and attention to detail.

Taffy Kuzipa

Taffy is a Senior Underwriting Support Assistant within the Personal and Clinical Negligence team.

Before joining Temple, Taffy worked as a caseworker for a non-profit organisation. Interacting with different people and working in various areas of law allows her to deal with any ATE enquiries and general underwriting issues that may arise.

Taffy graduated in 2018 with a 2.1 LLB Law (Hons) degree from Oxford Brookes University. Her academic background has led to her interest in legal insurance and working for Temple.

Sophie Locke

Sophie joined Temple in 2023 and assists in the Business Support Team.

Previously working as an Administrator at Guildford Family & County Court, she has experience within Legal Administration, understanding how to effectively communicate and provide good customer service to all types of consumers as well as working to strict deadlines.

Sophie has a fine attention to detail and takes pride in providing a high quality service to our consumers.

In the near future, she plans to further her professional education by studying LLB Law.

Yaiza Maldonado

Yaiza joined Temple Legal Protection in 2023 as an Underwriting Support Assistant. She graduated in 2012 with a Tourism degree from the University of Valencia in Spain and has since accumulated valuable experience in the claims industry, particularly in travel and medical insurance.

With over 9 years of diverse administration and customer service roles across various industries, Yaiza brings a wealth of expertise to her current position. Having lived in Spain, worked internationally, and fluently speaking 4 languages, she demonstrates adaptability and versatility in navigating different work cultures.

Yaiza is committed to delivering exceptional service and experiences to all customers. As she looks forward, she is eager to expand her knowledge within the legal sector and advance her career at Temple.

Priti Gurung

Priti joined Temple Legal Protection in 2023 as an underwriting support assistant. Priti has a rich background in the financial industry, that boasts a comprehensive skill set as a Mortgage, Insurance and Estates Planning Adviser.

With over eight years of experience in the financial industry and a 13-year history in a customer-focused environment, Priti brings a unique perspective to the role of underwriting assistant.

Holding a CII certification and a degree in business studies with law, Priti brings a unique blend of academic knowledge and hands-on experience to support the underwriting process.

Sean Fayle

Sean started his insurance career in 1994 and has been specifically involved in Legal Expenses since 1997. Over a long career specialising in legal expenses, he has worked as an underwriter, sales executive and relationship manager.

His experience of underwriting a variety of commercial and personal, stand alone and schemes accounts means that our customers have the benefit of his broad knowledge.

As a relationship manager, Sean has a strong focus on customer service and a desire to get the best outcomes for our clients and works closely with our business partners to achieve this.

Sean’s extensive knowledge of the legal expenses market helps to support Temple Legal Protection as a market leader for BTE & ATE insurance.

Sarah Steer

Sarah joined the insurance industry in 2013 as an account executive for a national insurance broker, and has over 10 years’ experience in the account management and development area.

While developing extensive knowledge of working with customers, from large corporates, associations and affinity groups, to personal lines and high net worth customers, Sarah had the opportunity to grow deep relationships with underwriters across a number of insurance providers.

Sarah takes great job satisfaction in building strong relationships with clients and business partners and has experience of working with a wide range of insurance products, in the personal lines and commercial sectors.

Joining Temple Legal Protection as a Legal Expenses Development Manager, helping Temple’s ethos of providing a high level of customer service, Sarah provides support internally and externally, assisting with on-boarding and policy distribution, through to external visits and account reviews. Sarah’s aim is to ease the process from the beginning and throughout the insurance journey.

Lisa Fricker

Lisa has many years’ experience in the Legal Insurance industry, having worked for both DAS Legal Expenses and ARAG Legal Services. She has extensive knowledge of both the BTE and ATE markets, and a great insight into the inner workings of a legal firm due to her vast experience as an auditor. Lisa is used to working closely with solicitors to develop and maintain good working relationships, leading to positive partnerships for all parties. 

Lisa joined Temple in 2017 as the Solicitor Services Manager to manage the internal and external review process, as well as overseeing our BTE panel arrangements. 

In 2022, Lisa was promoted to Head of Solicitor Services & Quality Assurance to further cement her senior position within the company and to continue to drive our quality control procedures throughout the business forwards as the company grows. She further acquired the responsibility of managing our Underwriting Support Team to help drive our continued development plan for aspiring Underwriters. 

Lisa is focused on ensuring that the quality of service provided by Temple remains at the highest standard. 

As well as her main responsibilities, Lisa oversees our charitable endeavours and is the company Mental Health First Aider, taking an active role in ensuring the Health & Wellbeing of our staff. 

Lewis Fayle

Lewis is an Assistant Account Handler in the BTE team, having joined Temple in 2024. He brings a fresh perspective to the industry, having recently completed his A-levels and gaining valuable hands-on experience through a work placement at Temple prior to his full-time role.

Lewis’ dedication to learning and professional growth is reflected in his proactive approach to his responsibilities at Temple. As he continues to gain experience, he aims to contribute to the team’s success while honing his skills to become a more knowledgeable and effective account handler.

Tracey Benn

Tracey joined Temple in 2014, with experience of the claims industry within a credit hire company.

She has many years of customer service within the motor and credit hire industry, in which she has dealt with contracts, new business and motor claims.

Tracey understands the importance of providing excellent customer service and supports the claims department in providing a swift and efficient service for our coverholders.

She is aiming to study for a CILEx qualification in the near future which will further enhance Tracey’s ability to support our customer’s requirements.

Roger Quilter

Before joining Temple Roger worked alongside the litigation department at one of the country’s leading providers of credit hire. During this time he developed in-depth knowledge of the legal aspects governing SDP and licensed vehicle credit hire, dealing with the recovery of high value and complex cases.

Prior to this he had experience working in international sales and business development, understanding the importance of satisfying client need whilst facilitating the best outcome for the business.

In his role as a claims handler, Roger is involved in managing claims from beginning to end, assessing their validity and ensuring that claims made against Temple policies are handled quickly, fairly and professionally.

Roger is looking forward to working towards professional qualifications in order to develop his industry knowledge.

Callum Fayle

Callum is a Senior Claims Handler at Temple, responsible for managing legal expenses claims providing expert guidance to clients and he is committed to delivering fair and timely resolutions while maintaining a high standard of customer service. He joined Temple in 2023, as part of a work experience program, bringing with him a strong foundation in law from his studies at college.

Since joining Temple, Callum has gained a comprehensive understanding of the legal insurance sector, developing a deep understanding of the claims process, legal compliance and effective customer communication and is focused on further developing his skills. He plans to pursue his CII exams in the near future to enhance his expertise and to better assist clients with their queries.

Sevim Yigit

Sevim joined Temple Legal in 2024.She is a highly experienced insurance professional with over 10 years of expertise in the industry including a strong background in personal accident claims and a dedication to delivering outstanding results.

Throughout her career, Sevim has demonstrated exceptional skills in efficiently managing and resolving complex insurance claims. Her commitment to providing exceptional customer service ensures that clients receive fair and timely settlements. Sevim possesses extensive knowledge of insurance policies, regulations and industry best practices, allowing her to accurately assess claims and negotiate settlements.

One of Sevim’s key strengths is her attention to detail and organisational skills. They are adept at mitigating fraud risks and ensuring the accuracy of claim assessments. Moreover, she is an excellent communicator, both verbally and in writing, with exceptional interpersonal skills. She is committed to delivering a superior client experience and maintaining strong relationships with clients and colleagues.

Sevim is now seeking to leverage her expertise and contribute to a dynamic Temple Legal claims team. Her goal is to facilitate optimal claim outcomes and contribute to the overall success of the organisation.

Lee Crane

Lee joined Temple in 2024 as Head of Funding & Process following a variety of operational and management roles within the legal expenses and general insurance industry since 2009.

He was originally involved in setting up Temple Funding in 2015 and more recently worked for a well-known data analytics company to support insurance customers with capturing, analysing and understanding their claims data to improve strategies and operational efficiency, augmented by automation technologies.  Lee oversaw and implemented systems and processes to enable customer facing teams to deliver an excellent customer experience.

Lee’s role as Head of Funding & Process will focus on the development of the Temple Funding business whilst using his experience of systems, processes and data analytics to help enhance the Temple group of companies’ strategy for continuous improvement.

Kerry Tupper

Upon joining Temple in 2024, Kerry assumed the crucial position of Technical Excellence Manager. In this capacity, Kerry is at the forefront of driving the ongoing advancement of claims staff to instil a pervasive culture of excellence throughout Temple, emphasising delivering unparalleled customer service.

With an extensive tenure of over 10 years in the insurance industry, Kerry has consistently exhibited exceptional leadership qualities in nurturing robust connections with customers and other stakeholders. Her unwavering dedication lies in optimising efficiency to secure the best possible customer outcomes. Before her tenure at Temple, Kerry held a pivotal role at a SaaS company, overseeing court transcription services. Here, Kerry effectively managed a diverse team of over 80 members, comprising both internal staff and contractors.

Armed with a wealth of knowledge in the insurance sector, bolstered by her legal background, Kerry is resolutely committed to steering Temple towards absolute excellence, enriching the experiences of both the staff and clients.

Alex Kaye

Alex joined Temple in 2014 as an IT Support Technician. Now as IT Manager, Alex carries responsibility for the implementation of the Temple Online Policy system.

This involves roll out, implementation support and training of our on-line policy system for customers and for its usability and future enhancement.

Alex recommends IT strategies, policies, and procedures by evaluating organization outcomes and identifying problems, with a customer focus.

Alex has previous employment in a range of companies, including working with one of the UK’s largest insurance Brokers.

Jonathan Wilde

Jonathan joined Temple Legal Protection in 2014 having worked in the claims industry for over 14 years.

His previous experience includes working within the credit hire industry working for a leading credit hire organisation. He also has a wealth of experience in the Personal Lines insurance sector working for large well-known Motor Insurers.

Throughout Jonathan’s time at Temple he has developed his career through providing Business Support/Credit Control Services to providing operational support to the company.

It is with this wealth of knowledge and experience that he will deliver effective operational support for Temple Legal Protection, with a professional and friendly approach that will help support the company and our clients alike.

Stephen Ryan

Steve has a bachelor’s degree in Business Information Technology from the University of Portsmouth and joined Temple in 2016. He has a wealth of experience in marketing project management, website development and knowledge of the insurance industry.

In his role as Marketing Manager, Steve combines a pragmatic and realistic approach with his creative and organisational skills in developing and implementing the company’s marketing activities, business development projects and promotional campaigns.

He works closely with the Underwriting departments and external agencies and has been involved in many significant projects including the ongoing implementation of the company’s promotional activities, refining and enhancing the Temple corporate identity, designing new literature and the implementation of targeted business development plans with his colleagues.

A particular focus of Steve’s attention is the maintenance and development of the company websites and other online marketing activities. This includes preparing the highly regarded regular e-newsletters and e-shots from the Underwriting departments and online advertising campaigns.

Steve also continues to support his colleagues by providing IT support when required, ensuring the business systems are running smoothly.

Matthew Roberts

After Graduating from Kingston University in 2012, Matt commenced his career in Group Risk for a large insurance firm as a Senior Small Scheme Underwriter.

After a long and successful spell here, Matt relished a new challenge and joined as a Credit Controller for Temple in 2018.

Matt now looks after the Credit Control and Aged Case function but can also provide support to the wider Business Support unit, as well as being able to assist the Underwriting Support team with day to day tasks.

Matt takes pride in building and developing positive relationships with our customers and this in turn yields solid results when requesting and negotiating payment of our insurance premiums.

He is currently studying the CII exams to further widen his knowledge of the insurance and finance systems.

Lia Costa

Lia joined Temple in 2024 and works as an Operations Analyst as part of the Business Support team.

With more than 10 years of experience mainly in finance, business management and IT, she has developed her expertise in Business Intelligence, processes and procedures.

Lia is responsible for providing support in reporting and improvements across the business, as well as innovations enabling ways for the business to grow, automate and improve efficiency.

She aims to continue to develop her skillset and expertise, improving all areas across the business, and enabling further growth and efficiency.

Jeanette Hall

Jeanette is an experienced Executive Assistant, highly organised and adaptable  with a wide level of experience developed within a variety of roles and industries, covering HR, travel, project support, project reporting, time keeping, purchasing, invoicing, finance and customer services.

Jeanette is skilled in Operations Management, Facility Management (FM), Team Building, Invoice Finance, and Project Coordination.  A strong administrative professional with a BA (Hons) Arts with a specific interest in History.

Catherine Shearman

Catherine joined Temple in 2019 and works as a Financial Analyst as part of the the Business Support Team.

She achieved a high A-Level grade in law, which has helped give her a deeper understanding of her role, the business, and its clients.

She has developed her financial analysis expertise through her experience working within the Business Support team thus enabling her to develop her skill set further.

Catherine is responsible for assisting with the monthly reconciliation of Temple’s accounts and works closely with the Finance Director to ensure our accounting of premiums is accurate and up to date.

She also assists with credit control and provides support across departments where needed and this is where Catherine takes real pride in delivering to a high level.

She hopes to continue to build expertise across the company, to help her achieve both personal and business goals.

Johanna Pinchaux

Johanna joined Temple Legal Protection in 2024 as an Administrator on the Business Support team.

With a degree in History and Geography, Johanna brings a diverse background to her role, having previously worked as a Tax Officer for her county council and spent three years as a customer service executive. Her expertise spans communication, management support, sales, and cross-departmental collaboration.

In her current role, Johanna is responsible for allocating premiums, processing disbursement funding payments and assisting the business support function of the company. She is dedicated to expanding her knowledge of the insurance industry to better support the company’s growth and enhance service delivery.